Privacy Policy
Information about your privacy, orders, deliveries, refunds, and caring for your meal kits.
Last Updated: [Insert Date]
Privacy Policy
This Privacy Policy describes how PLATEP collects and processes personal information through its website and mobile application.
Information Collected
Personal information such as name, email, phone number, address, and order history may be collected.
Device Information
We may collect IP address, device type, browser type, and usage data.
Use of Information
Information is used to process orders, provide delivery services, improve the platform, and communicate with customers.
Sharing Information
Information may be shared with delivery partners, payment providers, and service providers.
Data Security
PLATEP implements reasonable safeguards to protect user data.
User Rights
Users may request access, correction, or deletion of their personal information.
Legal Compliance
This policy follows the Information Technology Act 2000 and Digital Personal Data Protection Act in India.
Cancellation Policy
Orders may be cancelled through the PLATEP website or mobile application.
Cancellation Before Dispatch
Orders may be cancelled before preparation or dispatch.
Monthly Subscriptions
For monthly subscription users, the subscription will only terminate after the end of the active subscription cycle.
Cancellation After Dispatch
Orders cannot be cancelled after dispatch due to the perishable nature of the products.
Shipping and Delivery Policy
Delivery Areas
PLATEP delivers to selected locations based on serviceability.
Delivery Time
Orders may be delivered during specific time slots of the week which will be communicated to the user while placing the order.
Delivery Charges
Delivery fees vary based on location, order value, and promotions.
Receiving Orders
Customers must ensure someone is available to receive the order. PLATEP is not responsible for spoilage if the customer is unavailable at delivery.
Return and Refund Policy
Due to the perishable nature of food products, returns are limited.
Eligible Refund Cases
Refunds may be issued if products are:
- Damaged
- Spoiled
- Incorrect
- Missing from the order
Issues must be reported within 30 minutes of delivery.
Non-Refundable Cases
Refunds are not provided for change of mind, incorrect address provided by the customer, or improper storage.
Refund Timeline
Approved refunds are processed within 3–7 business days.
Storage and Preparation Disclaimer
Meal kits require proper storage and preparation.
Storage and Preparation
Customers should:
- Refrigerate ingredients immediately after delivery
- Follow cooking instructions
- Consume ingredients within the recommended time
PLATEP is not responsible for spoilage caused by improper storage or delayed preparation.